Privacy Policy

 
 
 
 

This Privacy Policy is applicable to the PILLOWSHOP Malaysia website (located at www.pillowshop.com.my). PILLOWSHOP Malaysia (“we”, “our”, “us”, or “Company”), operated by Viscopro Sdn Bhd (1098422-D), is committed to protect your privacy online. Data protection is a matter of trust and your privacy is important to us.

 

1.0  COLLECTION OF PERSONAL DATA

     The personal data that you will provide may include, but not limited to your name, age, identity card number or passport number, address of correspondence, including office address, gender, date of birth, contact information, e-mail address, mobile number, house number, facsimile number, and office number.

     The sources that we may obtain your personal data includes, but not limited to booking forms, registration forms, online forms, agreements you have signed, name cards or any identity materials that you have distributed voluntarily; and business directory(ies) or listing(s) that you have subscribed to share your information, etc.

 

1.1  Third party data

     If you choose to buy a gift voucher for a friend, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email with the gift voucher you bought for him/her or invite him/her to visit our website. We store this data for the sole purpose of sending this one-time email. Your friend may contact us at customerservice@pillowshop.com.my to request us remove this data from our database.

     It is obligatory for you to supply your personal data to us in the most accurate manner. Failing which, we are unable to process your personal data on your behalf and for the Purpose stated herein and all relationship created or to be created between us shall then be terminated and ceased to be in effect immediately.

 

2.0  PURPOSE OF COLLECTING PERSONAL DATA

     The personal data we collected from you will be used in some or all of the following ways:

  • to process your order of the products;
  • to update your status of online shopping;
  • to deliver products you have purchased from our website;
  • to update you with our latest updates/changes, promotions and events;
  • to provide you with the services and information offered through our website and which you request

     When you register at the PILLOWSHOP Malaysia website, we will use your personal data to send you marketing and/or promotional material from time to time. You can unsubscribe from these information at any time by “unsubscribe” function within the electronic marketing material or by email to us at customerservice@pillowshop.com.my

 

3.0  DISCLOSURE OF PERSONAL DATA

     We do not share, sell, rent, or trade your personal data which collected online. In exceptional circumstances, we may share your data for our protection and the protection of others. We reserve the right to disclose your personal data as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

     However, we may disclose your personal data (such as name, telephone number, mailing address) to relevant third party in order to make delivery of the products to you (for example the courier service company).

 

4.0  SECURITY

     We have put in place various security procedures, rules and technical measures to protect your personal data from any loss, misuse, modification, unauthorized or accidental access or disclosure, alteration or destruction. Only selected personnel or contractors, who have access to and are associated with the processing of personal data, are obliged to respect the confidentiality of your personal data.

     However, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. As a result, we are not responsible for any unauthorised access or loss of your personal data, save in accordance with this Privacy Policy.

     While we cannot guarantee that loss, misuse or alteration of data will not occur, we make reasonable efforts to prevent such unfortunate occurrences. Personal data that we collect from you will be stored and backed up securely in a restricted and controlled location.

 

5.0  YOUR OBLIGATIONS AS MEMBER

     It is obligatory for you to supply your personal data to us in the most accurate manner. Failing which, we are unable to process your personal data on your behalf and for the Purpose stated herein and all relationship created or to be created between us shall then be terminated and ceased to be in effect immediately.

 

6.0  UPDATING YOUR PERSONAL DATA

     You can update your personal data anytime by accessing your account at PILLOWSHOP Malaysia website, sending us an email at customerservice@pillowshop.com.my, or writing to us at Suite 9.01, 9th Floor, Menara Apex, Off Jalan Semenyih, Bukit Mewah, 43000 Kajang, Selangor. Please indicate your name, contact number and email address, and what data you would like to update when you contact us. We encourage you to promptly update your personal data if it changes.

     You may ask your personal data in your account to be deleted or removed; however, because we keep track of past transactions, you cannot remove data associated with past transaction on our website. In addition, it may be impossible for us to completely delete all of your data because we periodically backup our website data.

 

7.0  CHANGES OF PRIVACY POLICY

     We reserves the right to modify and change the Privacy Policy at any time without prior notice. Any changes to this policy will be published on our website.

 

8.0  CONTACT DETAILS

     If you have any question about this Privacy Policy, the practice of this service, please contact us at:

  • Address: Suite 9.01, 9th Floor, Menara Apex, Off Jalan Semenyih, Bukit Mewah, 43000 Kajang, Selangor.
  • Contact No: 03-87342700
  • Email: customerservice@pillowshop.com.my

 

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